Specialist, Field Service
Working Location: Texas, Houston
Are you looking for a company that cares about people’s lives and health, including yours? At EVIDENT, we help make people’s lives healthier, safer and more fulfilling, every day.
Let’s inspire healthier lives, together.
Job Description
Evident Scientific, Inc. is a precision manufacturing leader creating of large Bar and Tube inspection systems utilizing UT and EC Inspection solutions for a variety of manufacturing industries. Our employees work every day providing product and software solutions that help customers increase manufacturing productivity and maintain capital equipment and facilities. Our product solutions include Eddy Current and Ultrasonic Testing Systems. Our Field Service Specialist NDT Integrations products are technical experts and solution providers that are very good at supporting customers and sales representatives. Our non-destructive testing instruments are used to inspect critical equipment in a variety of production line environments in a variety of industries. You will spend time creating and supporting customized product solutions using Evident Scientific hardware software and manufacturing capabilities. You will also be in the field providing your expertise before during and after the sale. You must be able to manage your time and the fast-paced workload in this sales environment. This is an after-sales support role that will have an impact on the company results. Evident Scientific products are well known within key industries that require high quality high value and reliable instrumentation for their critical applications. This is a position for people who want to promote their career.
Job Duties
•Provide product training to customers and internal personnel on the NDT integration hardware and software solutions.
•Meet with customers to provide technical information and create systems specifications used to create a scope of work for internal staff.
•Provide product feedback to the manufacturing centers for current product improvements and future product designs.
•Support to customers for installation problems and issues with broken equipment.
•Required to travel to perform on-site repair of defective systems or remotely aid customers with their repairs.
•Diagnose equipment problems and establish contact with the customer.
•Repair defective material in the workshop on site or remotely (ensure connectivity for remote maintenance).
•Take part in the 24/7 days a week customer-support program rotation.
•Participate in maintenance programs and the proposal of spare parts.
•Negotiate with and manage subcontractors when necessary.
•Provide customized training to users.
•Proactively provide expert level technical advice and support to customers and field sales personnel regarding NDT hardware software and systems integration products.
•Provide product training to customers and internal personnel on the NDT integration hardware and software solutions.
•Meet with customers to provide technical information and create systems specifications used to create a scope of work for internal staff.
•Provide product feedback to the manufacturing centers for current product improvements and future product designs.
•Support to customers for installation problems and issues with broken equipment.
•Required to travel to perform on-site repair of defective systems or remotely aid customers with their repairs.
•Diagnose equipment problems and establish contact with the customer.
•Repair defective material in the workshop on site or remotely (ensure connectivity for remote maintenance).
•Participate in maintenance programs and the proposal of spare parts.
•Negotiate with and manage subcontractors when necessary.
•Provide customized training to users.
Job Requirements
Competencies:
•Ability to configure software and hardware solutions for automating industrial machinery.
•Ability to understand how industrial machinery and manufacturing works to be able to solve customer application problems.
•Must be able to travel approximately 50% of the time in the territory.
•Solid working knowledge of electronics personal computer hardware software and LAN (Microsoft) concepts.
•Proven history of success in a business-to-business environment.
•Ability to create and deliver clear and concise presentations product demonstrations and emails to various audiences.
•Must be self-directed highly motivated and business oriented.
Education: Bachelor's degree in computer science physics engineering or other technical discipline or equivalent experience.
Experience: 5 or more years' experience developing application specific software solutions using Inspection-ware LabVIEW and other manufacturing software programs. 3 or more years of experience managing installation projects that involve software and hardware systems that will automate a manufacturing process.
We realize work isn’t just a job to you.
It’s a big part of your life, but not the only part. That’s why we offer competitive salaries, a robust 401(k) program, annual bonus program and comprehensive medical benefits, as well as tuition reimbursement, flexible schedules, parental and adoption leave, on-site services and Colleague Affinity Networks — so you can be ready for where life can take you.
EVIDENT is passionate about the solutions it creates for the life sciences, and industrial equipment industries. For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling by helping detect, prevent, and treat disease, furthering scientific research, ensuring public safety, and capturing images of the world. Olympus has manufactured microscopes since the company’s founding in 1919. Today, EVIDENT is a leading manufacturer of optical and digital microscope systems for life science solutions. EVIDENT’s Life Sciences division supplies microscope systems for biological use in clinical, research, and educational applications. For more information, Click Here.
It is the policy of EVIDENT to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.
Posting Notes: || United States (US) || Texas (US-TX) || Webster ||
Nearest Major Market: Houston