Specialist, Field Service
Working Location: TEXAS, WEBSTER
Are you looking for a company that cares about people’s lives and health, including yours? At EVIDENT, we help make people’s lives healthier, safer and more fulfilling, every day.
Let’s inspire healthier lives, together.
Job Description
Evident Scientific, Inc. is a precision manufacturing leader creating of large Bar and Tube inspection systems utilizing Ultrasonic Testing Systems and Eddy Current Inspection solutions for a variety of manufacturing industries. Our employees work every day providing product and software solutions that help customers increase manufacturing productivity and maintain capital equipment and facilities. This is a position for people who want to promote their career.
Our Field Service Specialist NDT Integrations are technical experts and solution providers that are very good at supporting customers and sales representatives. Our nondestructive testing instruments are used to inspect critical equipment in a variety of production line environments in a variety of industries. The Specialist creates and supports customized product solutions using Evident hardware, software and manufacturing capabilities. This person also provides expertise before during and after the sale. This is an after-sales support role that will have an impact on the company results. Evident products are well known within key industries that require high quality, high value and reliable instrumentation for their critical applications.
#NDT #SoftwareApplications #LabVIEW #IntegrationEngineer
Job Duties
* Provide product training to customers and internal personnel on the NDT integration hardware and software solutions.
* Meet with customers to provide technical information and create systems specifications used to create a scope of work for internal staff. Provide product feedback to the manufacturing centers for current product improvements and future product designs.
* Support to customers for installation problems and issues with broken equipment. The employee is required to travel to perform on-site repair of defective systems or remotely aid customers with their repairs.
* Diagnose equipment problems and establish contact with the customer. Repair defective material in the workshop on site or remotely (ensure connectivity for remote maintenance).
* Take part in the 24 hour/7 days a week customer-support program rotation. Participate in maintenance programs and the proposal of spare parts.
* Negotiate with and manage subcontractors when necessary.
* Provide customized training to users.
* Proactively provide expert level technical advice and support to customers and field sales personnel regarding NDT hardware software and systems integration products.
* Provide product training to customers and internal personnel on the NDT integration hardware and software solutions.
* Meet with customers to provide technical information and create systems specifications used to create a scope of work for internal staff. Provide product feedback to the manufacturing centers for current product improvements and future product designs.
* Travel to perform on-site repair of defective systems or remotely aid customers with their repairs.
* Repair defective material in the workshop on site or remotely (ensure connectivity for remote maintenance).
* Provide customized training to users.
Job Requirements
REQUIRED QUALIFICATIONS:
* Must be a U.S. Citizen
* Must have a valid driver's license for regional travel.
* Able to travel internationally. Travel approximately 50% of the time
* Bachelor's degree in computer science, physics, engineering or other technical discipline or equivalent experience.
* Ability to configure software and hardware solutions for automating industrial machinery.
* 5 + years' experience developing application-specific software solutions using Inspection-ware, LabVIEW, and other manufacturing software programs.
* 3 + of experience managing installation projects that involve software and hardware systems that will automate a manufacturing process.
* Ability to understand how industrial machinery and manufacturing works to be able to solve customer application problems.
* Solid working knowledge of electronics personal computer hardware software and LAN (Microsoft) concepts.
* Must be able to manage priorities and the fast-paced workload in this sales environment.
PREFERRED QUALIFICATIONS:
* Proven history of success in a business-to-business environment.
* Ability to create and deliver clear and concise presentations product demonstrations and emails to various audiences.
* Must be self-directed highly motivated and business oriented.
We realize work isn’t just a job to you.
It’s a big part of your life, but not the only part. That’s why we offer competitive salaries, a robust 401(k) program, annual bonus program and comprehensive medical benefits, as well as tuition reimbursement, flexible schedules, parental and adoption leave, on-site services and Colleague Affinity Networks — so you can be ready for where life can take you.
EVIDENT is passionate about the solutions it creates for the life sciences and industrial equipment industries. For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling by helping detect, prevent, and treat disease, furthering scientific research, ensuring public safety, and capturing images of the world. Today, EVIDENT’s solutions range from industrial microscopes and videoscopes to nondestructive testing technology and x-ray analyzers. These products are widely used for quality control, inspection, and measurement applications. Serving customers in fields such as manufacturing, maintenance, and environment and natural resources, EVIDENT’s technology contributes to the quality of products and adds to the safety of industrial infrastructure and facilities. For more information, Click Here.
It is the policy of EVIDENT to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.
Posting Notes: || United States (US) || Texas (US-TX) || Webster ||
Nearest Major Market: Houston