Field Service Engineer

Job Description

The Field Service I is responsible for service and repair of Evident Scientific, Inc. Microscope Imaging systems (including laser-based systems) across the Americas in support of customers and sales. This position is for customer-facing services including installation, maintenance, diagnose, and repair on sites. It is a great opportunity for recent college graduates with instrument operation exposure and knowledge of physics principles. No field service experience required. Applicants should expect intense and certification-based training courses offered by Evident. This position will gain operation and service proficiency of Evident instrumentation through classroom, home study and practical experience. Due to the wide- range and sophistication of our products, this Engineer will have significant career growth opportunity with the organization. 

Job Duties

*  Pass all training courses offered in a defined period by Field Service Management.

*  Provide onsite instrument installation, maintenance and repair within an assigned geographical area or as required.

*  With minimal supervision conduct system diagnoses and repairs, perform maintenance/calibration and detailed cleaning of products and accessories and installs software and upgrades as required.

*  Prepare technical reports and Service Repair information necessary while in the field.

*  Re-pack components for safe return to customer.

*  Submit reports in a timely and accurate manner such as Field Service Reports, Expense Reports, Quality Control Reports, Installation and Countermeasure forms in accordance with the Supervisor or corporate headquarter requirements.

*  Assist Field Service Engineers and Sales Representatives with product installations, trade shows and other events as required.

*  Conduct effective customer and internal communication.

*  Ensure timely professional and effective response to customer service needs to maintain a high level of customer satisfaction.

*  Perform other related duties as assigned.

Job Requirements

REQUIRED QUALIFICATIONS:

*  B.S. degree in Physics Engineering Chemistry or other Life Science or Physical Science specialty.

*  Excellent verbal and written communication skills and willing to work in service with a goal of customer satisfaction.

*  Excellent computer skills and capable of doing software and driver installation.

*  Knowledge of at least three of following: mechanical drawing parts, diagram basic geo-optics, spectroscopy, microscopy, electronics, and programming.

*  Must be willing to travel and work on a non-scheduled basis including occasional weekends.

*  Must have demonstrated good communication skills organization and reliability.

*  Must be able to obtain a passport and travel internationally without restrictions.

*  Must have a valid driver's license clean driving record and satisfactory credit to qualify for company credit card.

*  Capable of making color delineation between all visible wavelengths of light.

PREFERRED QUALIFICATIONS:

*  Has used complex analytical or measuring instrument(s) in a real- world situation or in a college lab setting.

*  Hands-on experience with an opto-mechanical or electronic system is helpful.

*  Microscopy experience is desirable but not required.

*  Experience in technical after sale service environment/organization including field service and direct customer communications would be a plus.