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Field Service Engineer

Job ID #:  1096
Company:  Evident
Posting Date:  Mar 26, 2023


Working Location: Washington, Seattle; Oregon, Portland 


Are you looking for a company that cares about people’s lives and health, including yours? At EVIDENT, we help make people’s lives healthier, safer and more fulfilling, every day. 


Let’s inspire healthier lives, together.

Job Description

The Field Service I is responsible for service and repair of Evident Scientific, Inc. Microscope Imaging systems (including laser-based systems) across the Americas in support of customers and sales. This position is for customer-facing services including installation, maintenance, diagnose, and repair on sites. It is a great opportunity for recent college graduates with instrument operation exposure and knowledge of physics principles. No field service experience required. Applicants should expect intense and certification-based training courses offered by Evident. This position will gain operation and service proficiency of Evident instrumentation through classroom, home study and practical experience. Due to the wide- range and sophistication of our products, this Engineer will have significant career growth opportunity with the organization. 

Job Duties


*  Pass all training courses offered in a defined period by Field Service Management.


*  Provide onsite instrument installation, maintenance and repair within an assigned geographical area or as required.


*  With minimal supervision conduct system diagnoses and repairs, perform maintenance/calibration and detailed cleaning of products and accessories and installs software and upgrades as required.


*  Prepare technical reports and Service Repair information necessary while in the field.


*  Re-pack components for safe return to customer.


*  Submit reports in a timely and accurate manner such as Field Service Reports, Expense Reports, Quality Control Reports, Installation and Countermeasure forms in accordance with the Supervisor or corporate headquarter requirements.


*  Assist Field Service Engineers and Sales Representatives with product installations, trade shows and other events as required.


*  Conduct effective customer and internal communication.


*  Ensure timely professional and effective response to customer service needs to maintain a high level of customer satisfaction.


*  Perform other related duties as assigned.

Job Requirements




*  B.S. degree in Physics Engineering Chemistry or other Life Science or Physical Science specialty.


*  Excellent verbal and written communication skills and willing to work in service with a goal of customer satisfaction.


*  Excellent computer skills and capable of doing software and driver installation.


*  Knowledge of at least three of following: mechanical drawing parts, diagram basic geo-optics, spectroscopy, microscopy, electronics, and programming.


*  Must be willing to travel and work on a non-scheduled basis including occasional weekends.


*  Must have demonstrated good communication skills organization and reliability.


*  Must be able to obtain a passport and travel internationally without restrictions.


*  Must have a valid driver's license clean driving record and satisfactory credit to qualify for company credit card.


*  Capable of making color delineation between all visible wavelengths of light.




*  Has used complex analytical or measuring instrument(s) in a real- world situation or in a college lab setting.


*  Hands-on experience with an opto-mechanical or electronic system is helpful.


*  Microscopy experience is desirable but not required.


*  Experience in technical after sale service environment/organization including field service and direct customer communications would be a plus.


We realize work isn’t just a job to you.


It’s a big part of your life, but not the only part. That’s why we offer competitive salaries, a robust 401(k) program, annual bonus program and comprehensive medical benefits, as well as tuition reimbursement, flexible schedules, parental and adoption leave, on-site services and Colleague Affinity Networks — so you can be ready for where life can take you.


EVIDENT is passionate about the solutions it creates for the life sciences, and industrial equipment industries. For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling by helping detect, prevent, and treat disease, furthering scientific research, ensuring public safety, and capturing images of the world. Olympus has manufactured microscopes since the company’s founding in 1919. Today, EVIDENT is a leading manufacturer of optical and digital microscope systems for life science solutions. EVIDENT’s Life Sciences division supplies microscope systems for biological use in clinical, research, and educational applications. For more information, Click Here.


It is the policy of EVIDENT to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.


Posting Notes: || United States (US) || Washington (US-WA) || Seattle || 

Nearest Major Market: Seattle